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ITIL® v2: Change, Configuration and Release Management Practitioner Certification

 
Course: 188     Type: Course Workshop     Duration: 5 Days

Quick Enroll    

You Will Learn How To
  • Prepare for and take the ITIL Change, Configuration and Release Management Certification Exam
  • Plan key activities for Change Management, Configuration Management and Release Management
  • Define the monitoring and reporting requirements of key performance indicators and achievements
  • Organize the relationships between the Change, Configuration and Release Management processes
  • Propose continuous improvements for the Change, Configuration and Release Management processes
  • Optimize the Change, Configuration and Release Management processes

Course Benefits
By implementing the Change, Configuration and Release Management processes, IT departments can control what is in the infrastructure and manage how and when changes are made. In this course, you learn how to plan, implement and optimize the Change, Configuration and Release Management processes and gain the skills necessary to take the ITIL Change, Configuration and Release Management Certification Exam.

Who Should Attend
Those who want to achieve ITIL Change, Configuration and Release Management Certification. The ITIL Foundation Certificate (v2 or v3) is required to take the ITIL Change, Configuration and Release Management Certification Exam, which is given on the final day of class.

Course Workshop
You gain knowledge of the Change, Configuration and Release Management processes. Workshops include:
  • Identifying key considerations for managing a CMDB
  • Establishing criteria to ensure quality Releases
  • Optimizing Change Management procedures to ensure successful implementations
  • Setting guidelines for key performance indicators
  • Integrating the activities of the processes

Course 188 Content
Introduction and Overview
  • Managing, organizing and optimizing the Change, Configuration and Release Management processes
  • Controlling the changing environment
  • Ensuring quality Releases
  • Mapping the infrastructure Configuration
Planning the Key Change, Configuration and Release Management Activities
Change Management
  • Determining the objectives and scope
  • Defining the roles and responsibilities
  • Performing risk assessments and obtaining approval
Release Management
  • Establishing Release policies
  • Planning the monitoring and reporting of process effectiveness
Configuration Management
  • Defining the Configuration Management Database (CMDB) scope
  • Determining Configuration Item (CI) naming conventions
  • Planning for CMDB data discovery, collection and population
Monitoring and Reporting
  • Monitoring and managing the Change, Configuration and Release Management activities
  • Identifying key issues impacting effective operation
  • Establishing metrics and management information
  • Developing and monitoring critical success factors and key performance indicators
Exchanging Information
  • Establishing information exchange between the Change, Configuration and Release Management processes
  • Integrating with other Service Management processes
Maintaining the Procedures
  • Mapping Change, Configuration and Release Management procedures to daily work activities
  • Defining criteria for Change prioritization
  • Planning resource allocation for Releases
  • Ensuring CMDB quality through verification and audit
Establishing Change Management
Classifying, prioritizing and approving Changes
  • Considering business, technical and financial aspects of Change
  • Performing risk and impact assessments
  • Scheduling and resource allocation
Change Manager responsibilities
  • Filtering Requests for Change (RFC)
  • Selecting Change Advisory Board (CAB) and CAB/Emergency Committee membership
  • Ensuring effectiveness through Post-Implementation Review
Organizing Release Management
Planning for Releases
  • Determining requirements for full, delta and package Releases
  • Establishing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)
  • Confirming software license compliance
Designing, building and configuring Releases
  • Build management
  • Constructing back-out plans
  • Ensuring fit-for-purpose testing
Distribution and installation
  • Considering all technical and non-technical aspects of Releases
  • Managing the logistics
  • Training and communicating to all stakeholders
Applying Configuration Management
  • Establishing your Configuration baselines
  • Managing physical and logical relationships
  • Identifying downtime through Status Accounting
Optimizing the Change, Configuration and Release Management Processes
  • Utilizing key performance indicators
  • Conducting reviews for process effectiveness
  • Establishing ongoing quality improvements
  • Applying quality standards
  • Auditing for performance and achievements

Important Course Information

Related Courses
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
  
 
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ITIL v2: Change, Configuration and Release Management Practitioner Certification
Upcoming Dates
Oct 27 - 31, 2008
 New York
Nov 24 - 28, 2008
 Toronto
Dec 15 - 19, 2008
 Washington, DC (Reston, VA)
Jan 12 - 16, 2009
 Washington, DC (Rockville, MD)
Jan 26 - 30, 2009
 Ottawa
Feb 9 - 13, 2009
 New York
Feb 23 - 27, 2009
 Washington, DC (Reston, VA)
Mar 16 - 20, 2009
 Dallas
Mar 23 - 27, 2009
 Toronto
Apr 27 - May 1, 2009
 Washington, DC (Reston, VA)

ITIL v2: Change, Configuration and Release Management Practitioner Certification
Bring Learning Tree On-Site

Course Tuition
$ 3,090 Standard Tuition
Tuition with a Savings Plan
$ 2,250 10-Day Pass
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,785 Alumni Gold Discount
$ 2,744 Government Discount
 
 

ITIL v2: Change, Configuration and Release Management Practitioner Certification
ITIL v2: Change, Configuration and Release Management Practitioner Certification
Participants analyzing critical success factors.
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