1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2: Change, Configuration and Release Management Practitioner Certification

 
Course: 188   Type: Course Workshop   Duration: 5 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Change, Configuration and Release Management Certification Exam
  • Plan key activities for Change Management, Configuration Management and Release Management
  • Define the monitoring and reporting requirements of key performance indicators and achievements
  • Organize the relationships between the Change, Configuration and Release Management processes
  • Propose continuous improvements for the Change, Configuration and Release Management processes
  • Optimize the Change, Configuration and Release Management processes

Course Benefits

By implementing the Change, Configuration and Release Management processes, IT departments can control what is in the infrastructure and manage how and when changes are made. In this course, you learn how to plan, implement and optimize the Change, Configuration and Release Management processes and gain the skills necessary to take the ITIL Change, Configuration and Release Management Certification Exam.

Who Should Attend

Those who want to achieve ITIL certification. Knowledge at the level of Course 187, "ITIL v2: Achieving Foundation Certification," or Course 197, "ITIL v3: Achieving Foundation Certification," is assumed. The ITIL Foundation Certificate (v2 or v3) is required to take the ITIL Certification exam on the final day of class.

Course Workshop

You gain knowledge of the Change, Configuration and Release Management processes. Workshops include:
  • Identifying key considerations for managing a CMDB
  • Establishing criteria to ensure quality Releases
  • Optimizing Change Management procedures to ensure successful implementations
  • Setting guidelines for key performance indicators
  • Integrating the activities of the processes

Related Courses

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Nov 24 - 28, 2008
 Toronto
Jan 26 - 30, 2009
 Ottawa
Feb 9 - 13, 2009
 New York
Feb 23 - 27, 2009
 Washington, DC (Reston, VA)
Mar 23 - 27, 2009
 Toronto
May 11 - 15, 2009
 Washington, DC (Rockville, MD)
May 18 - 22, 2009
 New York
May 25 - 29, 2009
 Ottawa
Jun 22 - 26, 2009
 Washington, DC (Reston, VA)
Jul 20 - 24, 2009
 Toronto
Sep 21 - 25, 2009
 Ottawa

For complete schedule, please visit www.learningtree.com
 
http://www.learntree.com/courses/188pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2: Change, Configuration and Release Management Practitioner Certification

 
Course: 188   Type: Course Workshop   Duration: 5 Days
 
 
Course 188 Content
 

Introduction and Overview

  • Managing, organizing and optimizing the Change, Configuration and Release Management processes
  • Controlling the changing environment
  • Ensuring quality Releases
  • Mapping the infrastructure Configuration

Planning the Key Change, Configuration and Release Management Activities

Change Management

  • Determining the objectives and scope
  • Defining the roles and responsibilities
  • Performing risk assessments and obtaining approval

Release Management

  • Establishing Release policies
  • Planning the monitoring and reporting of process effectiveness

Configuration Management

  • Defining the Configuration Management Database (CMDB) scope
  • Determining Configuration Item (CI) naming conventions
  • Planning for CMDB data discovery, collection and population

Monitoring and Reporting

  • Monitoring and managing the Change, Configuration and Release Management activities
  • Identifying key issues impacting effective operation
  • Establishing metrics and management information
  • Developing and monitoring critical success factors and key performance indicators

Exchanging Information

  • Establishing information exchange between the Change, Configuration and Release Management processes
  • Integrating with other Service Management processes

Maintaining the Procedures

  • Mapping Change, Configuration and Release Management procedures to daily work activities
  • Defining criteria for Change prioritization
  • Planning resource allocation for Releases
  • Ensuring CMDB quality through verification and audit

Establishing Change Management

Classifying, prioritizing and approving Changes

  • Considering business, technical and financial aspects of Change
  • Performing risk and impact assessments
  • Scheduling and resource allocation

Change Manager responsibilities

  • Filtering Requests for Change (RFC)
  • Selecting Change Advisory Board (CAB) and CAB/Emergency Committee membership
  • Ensuring effectiveness through Post-Implementation Review

Organizing Release Management

Planning for Releases

  • Determining requirements for full, delta and package Releases
  • Establishing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)
  • Confirming software license compliance

Designing, building and configuring Releases

  • Build management
  • Constructing back-out plans
  • Ensuring fit-for-purpose testing

Distribution and installation

  • Considering all technical and non-technical aspects of Releases
  • Managing the logistics
  • Training and communicating to all stakeholders

Applying Configuration Management

  • Establishing your Configuration baselines
  • Managing physical and logical relationships
  • Identifying downtime through Status Accounting

Optimizing the Change, Configuration and Release Management Processes

  • Utilizing key performance indicators
  • Conducting reviews for process effectiveness
  • Establishing ongoing quality improvements
  • Applying quality standards
  • Auditing for performance and achievements
 
http://www.learntree.com/courses/188pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2: Change, Configuration and Release Management Practitioner Certification

 
Course: 188   Type: Course Workshop   Duration: 5 Days
 
 

Course Tuition
$ 3,090 Standard Tuition
Tuition with a Savings Plan
$ 2,250 10-Day Pass
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,785 Alumni Gold Discount
$ 2,744 Government Discount
 
 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Approximately 5-8 hours of pre-course preparation
  • 1 hour of home study each evening
  • Each participant receives the ITIL Service Support book
  • The course fee includes the ITIL Change, Configuration and Release Management Certification Exam
  • The ITIL Foundation Certificate is required to take the ITIL Change, Configuration and Release Management Certification Exam, which is given on the final day.
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 40%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learntree.com/courses/188pf.htm