ITIL^® v2: Change, Configuration and Release Management Practitioner Certification

Frequently Asked Questions

What is this course about? In this course, you learn how to plan, implement and optimize the Change, Configuration and Release Management processes. Through interactive workshops and practical assignments, you gain the skills necessary to successfully take the ITIL Change, Release and Configuration Management Certification Exam, which is given on the final day of class. What is the ITIL Practitioner Certificate? The Practitioner Certificate is the next-level ITIL certification for those who have already obtained the Foundation Certificate. IT professionals who are Practitioner certified have in-depth and specialized knowledge of specific processes within IT Service Management. The Practitioner Certificate is for those responsible for planning, implementing and optimizing the activities that belong to those processes. What background do I need to take this course? Course 187, ITIL® v2: Achieving Foundation Certification, or equivalent experience is assumed. The Foundation Certificate in IT Service Management is required to take the ITIL Change, Release and Configuration Certification Exam. If you have the ITIL v3 Foundation Certificate, you are eligible to take the ITIL Change, Configuration and Release Management Certification Exam. However, it is preferred that you hold the ITIL v2 Foundation Certificate, as it provides better preparation for the ITIL v2 Practitioner exams. Who will benefit from this course? This course is valuable for professionals who participate in planning, implementing and optimizing the Change, Configuration and Release Management processes, including: Process owners IT managers, team leaders and operational staff Project managers IT consultants Key business users Is the Practitioner Certification Exam included in the course? Yes. The Change, Release and Configuration Management Certification Exam is given at the end of the final day. Is this course accredited? Yes. the APMG, a worldwide accreditation, certification and qualification body, has accredited this course and the instructors who teach it as providing high-quality training in IT Service Management. How long is the ITIL Practitioner Exam? The Practitioner test is a multiple-choice exam. You are given two hours to complete the exam. What is required prior to taking the Practitioner Exam? The following are required in order to take the Practitioner Exam: You must possess the ITIL Foundation Certificate (v2 or v3) in IT Service Management, and You must have attended an accredited Practitioner training course in Change, Release and Configuration Management processes (Course 188). What pre-course preparation is required? Approximately five to eight hours of pre-course study is required prior to attending this course. These materials are sent to you three weeks prior to the course and include the Service Support book and the Learning Tree Pre-Course Study Guide, which contains sample exam questions and pre-course assignments. Attendees must bring these materials to the first day of class. Is there much studying required during the course? An hour of after-course study each evening is expected. This study helps ensure you pass the Practitioner Exam and solidifies the knowledge you gain throughout the course. How much time is spent on each topic? Content Hours Introduction and overview 1.5 Planning the key activities 3.5 Monitoring and reporting 2.5 Exchanging information 2.0 Establishing Change Management 2.0 Organizing Release Management 2.0 Applying Configuration Management 2.0 Monitoring and quality improvement 2.0 Auditing and Quality Assurance 1.5 Summary and review 3.0 Practical assignments 6.0 Times, including the workshops, are estimates; exact times may vary according to the needs of each class. How are the ITIL materials covered in the workshops? Approximately 60% of the course is spent in highly interactive workshops and practical assignments. These workshops and assignments offer you multiple opportunities to apply recently learned concepts and include practical exercises and practice exam questions. A case study is also employed to illustrate how effectively planning, implementing and optimizing the Change, Configuration and Release Management processes can increase efficiency, reduce downtime and cost, improve quality and ensure customer satisfaction. Why should I take this course from Learning Tree? For over thirty years, Learning Tree has been dedicated to providing the finest management and technology training available. This course continues our commitment to that preeminent level of educational quality. Our ITIL-certified instructors move beyond the standard, "by-the-numbers" approach that other ITIL exam-preparatory courses offer, and instill a more complete and personalized approach toward learning ITIL Change, Configuration and Release Management processes. This method is designed to relate course topics to your real-world experiences and provide you with a better understanding of the material. What other ITIL Certification training courses are offered by Learning Tree? Learning Tree also offers Course 187, ITIL® v2: Achieving Foundation Certification, a preparatory course for the Foundation Certificate in IT Service Management. Learning Tree also offers Course 189, ITIL® v2: Service Desk, Incident and Problem Management Practitioner Certification, to prepare you for the ITIL Service Desk, Incident and Problem Management Certification Exam. Learning Tree will continue to evaluate potential future courses as additional ITIL certifications are released. Is this course applicable to a Project Management Professional (PMP) certification? Yes. Although this course is not designed as preparation for the exam, it is beneficial to anyone working toward PMI's PMP certification. For those who are currently certified, completion of this course counts as 29 professional development units (60 units must be completed every three years to maintain certification). For more details, please see the Learning Tree PMI Registered Education Provider Q&A. If you are an experienced project manager intending to take the PMP exam, you should take Course 276, Preparing for the Project Management Professional (PMP®) Exam. In this course you learn essential PMBOK® Guide terminology, tools and techniques. You gain practical test-taking experience through PMI-style practice exams and create your own personal study plan for continued use after the course. How does this course relate to other Learning Tree courses? In addition to Course 187, ITIL® v2: Achieving Foundation Certification, you may also be interested in the following ITIL v2 courses: 189, ITIL® v2: Service Desk, Incident and Problem Management Practitioner Certification  193, ITIL® v2: Practitioner Agree and Define (IPAD) Certification  If you're interested in obtaining ITIL v3 certification, you might consider the following: 192, ITIL® v2-v3 Foundation Certification Bridge  197, ITIL® v3: Achieving Foundation Certification  991, ITIL® v3 Intermediate Qualification: Service Operation  992, ITIL® v3 Intermediate Qualification: Service Transition  993, ITIL® v3 Intermediate Qualification: Service Design  994, ITIL® v3 Intermediate Qualification: Continual Service Improvement  995, ITIL® v3 Intermediate Qualification: Operational Support and Analysis  996, ITIL® v3 Intermediate Qualification: Release, Control and Validation  997, ITIL® v3 Intermediate Qualification: Planning, Protection and Optimization  998, ITIL® v3 Intermediate Qualification: Service Offerings and Agreements  Additional management courses that may be of interest include: 211, Introduction to Business Analysis: Defining Successful Projects  212, Building an Effective Business Case  289, Disaster Recovery Planning: Ensuring Business Continuity  290, Management Skills

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