1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Introduction to Knowledge Management

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Identify, create and distribute knowledge using proven Knowledge Management (KM) practices
  • Create knowledge assets from personal expertise, events and other key sources
  • Analyze and build communities of practice to contribute and share knowledge
  • Convert tacit knowledge into explicit knowledge for organizational gain
  • Determine when to apply KM solutions and how to track their success
  • Implement a comprehensive KM strategy that leverages the cultural values of your organization

Course Benefits

An organization's true competitive edge is the knowledge it holds--knowledge that is often contained in the minds of individuals where it can't be shared or improved and, frequently, is lost when those individuals leave the organization. A well-designed and implemented Knowledge Management program is essential to compile disconnected pockets of information to strengthen the effectiveness of an organization. In this course, you learn how to build a KM solution that leverages organizational and individual knowledge.

Who Should Attend

Anyone responsible for the management and distribution of knowledge or tasked with implementing a KM initiative within an organization, including directors, program managers, team leaders and department heads.

Course Workshop

Through a series of interactive case studies, you gain the skills to effectively apply Knowledge Management within your organization. Individual and group exercises include:
  • Identifying the value of KM for your organization
  • Designing a model for implementing KM
  • Selecting viable KM projects
  • Creating knowledge assets from interviewing experts
  • Establishing a community of practice
  • Facilitating learning through After Action Reviews
  • Building a viable KM vision for an organization that reflects the reality of its culture
  • Choosing the elements necessary for success
  • Performing a KM audit for an organization
  • Determining the criteria for evaluating a KM project
  • Developing solutions to overcome barriers
  • Preparing a comprehensive and sustainable KM strategy

Related Courses

 
RealityPlus is a trademark of Learning Tree International. 		 

Upcoming Dates

Jan 21 - 23, 2009
 New York
Feb 4 - 6, 2009
 Toronto
Feb 4 - 6, 2009
 Washington, DC (Rockville, MD)
Feb 11 - 13, 2009
 Los Angeles
Feb 11 - 13, 2009
 Ottawa
Feb 18 - 20, 2009
 Chicago (Schaumburg)
Feb 25 - 27, 2009
 Washington, DC (Alexandria, VA)
Mar 25 - 27, 2009
 Washington, DC (Reston, VA)
Apr 29 - May 1, 2009
 New York
May 6 - 8, 2009
 Toronto
May 13 - 15, 2009
 Washington, DC (Rockville, MD)
May 27 - 29, 2009
 Chicago (Schaumburg)
Jun 3 - 5, 2009
 Washington, DC (Alexandria, VA)
Jun 10 - 12, 2009
 Ottawa
Jun 17 - 19, 2009
 Los Angeles

For complete schedule, please visit www.learningtree.com
 
http://www.learntree.com/courses/213pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Introduction to Knowledge Management

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 
Course 213 Content
 

Introduction to Knowledge Management (KM)

Creating a KM model

  • Essential components of your KM model
  • Analyzing your current knowledge state
  • Formulating a mix of knowledge assets and communities of practice

When to employ Knowledge Management

  • Establishing criteria for KM projects
  • Applying KM criteria to select projects
  • Grasping opportunities and avoiding costs

Building Knowledge Assets

Capturing expertise

  • What is expertise?
  • Filling in what experts don't remember
  • Stages of knowledge acquisition
  • Differentiating between tacit and explicit knowledge
  • Uncovering tacit knowledge

Sources of knowledge

  • People
  • Stories
  • Events
  • Documents
  • Interviewing experts
  • Converting one-time events into permanent knowledge assets
  • Analyzing documents and other resources

Compiling knowledge assets

  • Knowing the audience and establishing the scope
  • Distilling principles and guidelines from existing knowledge
  • Checklists
  • Secrets for success
  • Critical factors
  • Assigning the asset curator
  • Implementing feedback loops

Creating Communities of Practice

Facilitating communities of practice

  • Life cycle of communities of practice
  • Creating
  • Growing
  • Sustaining
  • Closing

Forming the community

  • Defining the need and the members
  • The importance of the community coordinator
  • Carrying out the critical initial tasks

Keeping the community going

  • Eliciting both contributions and questions
  • The power of acknowledgement
  • Leveraging e-mail, intranets and wikis
  • Integrating After Action Reviews (AARs)
  • Generating knowledge assets from communities of practice

Designing a Knowledge Management Project

Laying a solid foundation

  • Generating a KM-specific vision
  • Integrating organizational and business goals with KM
  • Determining the real stakeholders
  • Choosing the right KM technique
  • Adapting to company culture

Performing a KM audit

  • Exploring knowledge needs
  • Documenting existing knowledge assets
  • Mapping knowledge flows
  • Selecting optimal KM practices

Delivering a successful project

  • Integrating business case, vision and goal
  • Choosing the right project
  • Identifying KM competencies
  • Constructing an ongoing evaluation process

Implementing Knowledge Management

Measuring the value of KM

  • Evaluating a KM project against business goals
  • Selecting the top five evaluation criteria
  • Establishing the relationship between KM and profits, product timeliness, and more

Overcoming barriers and pitfalls

  • The four major barriers to KM success
  • Culture
  • Rewards and recognition
  • Uncommitted stakeholders
  • Overprotective experts
  • Employing remedies to ensure success

Tailoring a KM strategy for your organization

  • Accounting for your unique business needs
  • Leveraging your organization's culture
  • Ensuring sustainable KM initiatives
 
http://www.learntree.com/courses/213pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Introduction to Knowledge Management Tuition

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,350 10-Day Pass
$ 1,670 Training Passport
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 40%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learntree.com/courses/213pf.htm