1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Communication Skills: Results Through Collaboration

 
Course: 292   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Achieve results in your communications with others
  • Build collaborative relationships that emphasize trust and respect
  • Communicate effectively using simple, concise and direct language
  • Enhance your active listening skills to anticipate and avoid common misunderstandings
  • Foster cross-cultural understanding in your workplace
  • Eliminate the roadblocks that undermine your ability to communicate effectively

Course Benefits

Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

Who Should Attend

Those looking to strengthen their communication and collaboration skills and work confidently with others.

Course Workshop

Activities throughout this course immerse you in an ongoing simulation including a media-rich experiential learning environment that allows you to practice the communication techniques, tools and strategies presented. Activities include:
  • Experiencing the difference between one-way and two-way communication
  • Defining your communication style
  • Demonstrating active listening skills
  • Dealing with challenging emotions through video scenarios
  • Revealing personal filters with simulation games
  • Overcoming cross-cultural barriers through case studies and role-playing
  • Assessing your relationship with others
  • Generating checklists to enhance your performance back on the job

Related Courses

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International. 		 

Upcoming Dates

Jan 14 - 16, 2009
 New York
Jan 28 - 30, 2009
 Ottawa
Feb 4 - 6, 2009
 Los Angeles
Feb 4 - 6, 2009
 Toronto
Feb 25 - 27, 2009
 Washington, DC (Rockville, MD)
Mar 11 - 13, 2009
 Dallas
Mar 18 - 20, 2009
 New York
Mar 25 - 27, 2009
 Baltimore
Apr 1 - 3, 2009
 N. New Jersey
Apr 1 - 3, 2009
 Toronto
Apr 8 - 10, 2009
 Philadelphia
Apr 15 - 17, 2009
 San Francisco Bay Area
May 6 - 8, 2009
 Washington, DC (Reston, VA)
May 20 - 22, 2009
 Chicago (Schaumburg)
May 20 - 22, 2009
 New York

For complete schedule, please visit www.learningtree.com
 
http://www.learntree.com/courses/292pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Communication Skills: Results Through Collaboration

 
Course: 292   Type: RealityPlus   Duration: 3 Days
 
 
Course 292 Content
 

Building a Foundation

  • Adopting simple, concise and direct language
  • Recognizing perceptual filters that hinder communication
  • Identifying basic communication principles
  • Applying a communication process model

Setting Clear Goals for Your Communication

Determining outcomes and results

  • Soliciting feedback
  • Matching intentions and results

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues

Avoiding Communication Breakdowns

Creating value in your conversations

  • Strengthening your relationships
  • Distinguishing value from waste

Taking personal responsibility

  • Recognizing your role in creating successful communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating non-defensively

Translating Across Communication Styles

Identifying the four communication styles

  • Recognizing your style and the style of others
  • Strengths and blindspots of each style

Bridging communication styles

  • Adapting your own approach to close communication gaps
  • Being flexible without compromising your identity

Listening for Improved Understanding

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact

Achieving Genuine Communication

Creating openness

  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust

Working with a three-dimensional model of behavior

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express

Matching your body language to your message

  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports rather than hinders communication
  • Speaking through silence

Cross-Cultural Communication

Navigating beyond cultural boundaries

  • Developing greater sensitivity to cultural differences
  • Avoiding potential cross-cultural pitfalls

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognizing filters in yourself and others

Working Constructively with Emotions

Dealing with anger

  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimizing defensive reactions in others

Managing emotionally charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions
 
http://www.learntree.com/courses/292pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Communication Skills: Results Through Collaboration Tuition

 
Course: 292   Type: RealityPlus   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,350 10-Day Pass
$ 1,670 Training Passport
$ 1,625 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 45%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,625 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learntree.com/courses/292pf.htm