1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Responding to Conflict: Creating Resolution and Cooperation

 
Course: 904   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Effectively handle conflict using a powerful conflict resolution method
  • Anticipate the causes of conflict and respond proactively
  • Manage strong emotions in a conflict situation
  • Remove barriers to cooperation
  • Create productive outcomes and reach a final agreement
  • Embrace conflict as an opportunity for team and organizational growth

Course Benefits

Workplace conflict has an impact on more than the individual--it creates a ripple effect, the repercussions of which are felt throughout the team and the organization. In this course, you are fully engaged in realistic work scenarios in which you gain practical experience recognizing causes behind interpersonal conflict, targeting emotional triggers that create conflict, and applying proven techniques and strategies to build an environment of cooperation.

Who Should Attend

Managers, business professionals, and anyone interested in productive solutions to conflict in the workplace.

Course Workshop

Experiential activities, which include role-playing and video scenarios, allow you to simulate real-world situations and practice the skills presented throughout the course. Activities include:
  • Diagnosing the conflict
  • Identifying your "hot buttons"
  • Developing emotional mastery
  • Using effective body language
  • Enabling productive conflict in teams
  • Articulating what the other person wants
  • Creating rapport with other people
  • Defusing angry situations
  • Beginning the conversation safely
  • Identifying shared interests with active listening
  • Taking different points of view
  • Creating a shared vision
  • Building your personal action plan

Related Courses

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International. 		 

Upcoming Dates

Dec 10 - 12, 2008
 Toronto
Feb 11 - 13, 2009
 Washington, DC (Reston, VA)
Feb 18 - 20, 2009
 Ottawa
Mar 4 - 6, 2009
 Washington, DC (Rockville, MD)
Mar 18 - 20, 2009
 Toronto
Apr 15 - 17, 2009
 N. New Jersey
May 27 - 29, 2009
 New York
Jun 10 - 12, 2009
 Ottawa
Jun 17 - 19, 2009
 Toronto
Sep 23 - 25, 2009
 Toronto

For complete schedule, please visit www.learningtree.com
 
http://www.learntree.com/courses/904pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Responding to Conflict: Creating Resolution and Cooperation

 
Course: 904   Type: RealityPlus   Duration: 3 Days
 
 
Course 904 Content
 

Anatomy of a Conflict

  • Defining conflict
  • The stages of conflict
  • Focusing on a collaborative approach
  • Balancing results vs. relationships
  • A new way of looking at conflict

Investigating the Causes of Conflict

Why we fight

  • Underlying sources of conflict
  • Exposing the needs that feed conflict
  • Triggers and emotional "hot buttons"
  • Dealing with powerful emotions

Conflict in teams

  • Recognizing conflict as a natural part of team development
  • Enabling productive conflict in teams

Taking First Steps Toward Resolution

Defining the conflict resolution model

  • The life cycle of a conflict: the build-up and the resolution
  • Introducing the 6-step model for resolving conflict

Managing your emotions

  • Applying a powerful emotional mastery model
  • Exploring your thoughts, feelings and beliefs
  • Acknowledging the value of your perspective
  • Determining your desired outcome
  • Expressing what you truly want

Unlocking the power of body language

  • Reading other people's body language
  • Using effective body language
  • Matching body language with the intended message

Setting the Foundation for Cooperation

Diagnosing the conflict

  • Applying the process model
  • Asking the right questions
  • Identifying key factors
  • Articulating the true cause
  • Choosing alternate conflict resolution strategies

Establishing a collaborative environment

  • Setting the stage for success
  • Removing barriers to conversation
  • Making it safe to cooperate
  • Dealing with negative emotions
  • Opening the dialog

Defusing an angry situation

  • Why we get angry
  • Working for a positive outcome
  • How to remain calm when they're not
  • What managers and employees can do

Resolving the Conflict

Creating the connection

  • Establishing rapport
  • Achieving powerful results with active listening
  • Taking different perspectives
  • Hearing both sides of the story
  • Identifying shared interests

Working out the resolution

  • Exploring options
  • Short-term and long-term solutions
  • Imagining a more cooperative future
  • Creating a shared vision

Formalizing the agreement

  • Why write it down?
  • Defining the agreement
  • Committing to resolution
  • Holding one another accountable
  • Establishing follow-up procedures
  • What if it doesn't work?

Achieving Positive Results

Putting it all together

  • Resolving interpersonal and organizational conflicts from build-up to resolution
  • Working in teams to resolve conflict using the 6-step process

Creating a personal action plan

  • Identifying immediate action items
  • Resolving conflict back at the office
  • Committing to a collaborative outlook
 
http://www.learntree.com/courses/904pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Responding to Conflict: Creating Resolution and Cooperation Tuition

 
Course: 904   Type: RealityPlus   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,350 10-Day Pass
$ 1,670 Training Passport
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 40%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learntree.com/courses/904pf.htm