1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Facilitation Skills

Maximizing Results of Meetings and Business Discussions
 
Course: 905   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Facilitate goal-oriented results through planning, collaboration and consensus
  • Maintain facilitative focus by adopting the right frame of mind
  • Create a targeted agenda to make meetings productive
  • Start up, manage and close effective meetings
  • Resolve disagreement using a range of consensus-building techniques
  • Develop and implement a facilitative action plan

Course Benefits

Meetings and business discussions are a vital part of an organization's decision-making process. However, for many, these interactions can be meaningless, lead to interpersonal conflict and frequently equate to wasted time. In this course, you gain facilitation skills proven to dramatically increase productivity, produce better plans, make smarter decisions and derive high-quality information. You also take away templates and worksheets helpful for facilitation back at your office.

Who Should Attend

Managers, supervisors, project managers, business analysts and others who want to improve team performance and solve business problems as well as anyone who has to run meetings.

Course Workshop

A media-rich simulation immerses you in real-life facilitations for a wide range of formal and informal business meetings and situations. PC-based and video-enhanced activities include:
  • Assessing personal facilitation skills and characteristics
  • Remaining calm in heated situations
  • Facilitating to consensus
  • Planning a facilitated meeting
  • Asking the right pre-meeting questions
  • Defining meeting roles and responsibilities
  • Creating empathy through active listening
  • Turning group responses into facilitative questions
  • Identifying disagreement levels and applying consensus tools
  • Defining and resolving problem attendee behaviors

Related Courses

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International. 		 

Upcoming Dates

Jan 21 - 23, 2009
 New York
Jan 21 - 23, 2009
 Toronto
Feb 18 - 20, 2009
 Washington, DC (Reston, VA)
Feb 25 - 27, 2009
 Washington, DC (Alexandria, VA)
Apr 29 - May 1, 2009
 Ottawa
May 20 - 22, 2009
 Toronto
May 20 - 22, 2009
 Washington, DC (Reston, VA)
May 27 - 29, 2009
 Chicago (Schaumburg)
Jun 29 - Jul 1, 2009
 Washington, DC (Rockville, MD)
Aug 5 - 7, 2009
 New York
Aug 26 - 28, 2009
 Ottawa
Sep 9 - 11, 2009
 Toronto

For complete schedule, please visit www.learningtree.com
 
http://www.learntree.com/courses/905pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Facilitation Skills

Maximizing Results of Meetings and Business Discussions
 
Course: 905   Type: RealityPlus   Duration: 3 Days
 
 
Course 905 Content
 

Introduction

The roots of facilitation

  • Creating a safe, facilitative environment
  • Defining where facilitation works
  • Antidotes for pet peeves

The facilitation cycle

  • Focusing on outcomes and objectives
  • Delivering clear and concise instructions
  • Overcoming common obstacles to effective facilitation

Developing Self-Awareness

The centered facilitator

  • Assessing facilitative styles
  • Achieving coherence: reducing physiological stress

Overcoming reluctance to facilitate

  • Reducing facilitative stress using biofeedback
  • Applying techniques to develop emotional neutrality
  • Common causes of meeting tension

Planning a Facilitated Meeting

Identifying critical success factors

  • Stages of team development
  • Defining participant roles and responsibilities
  • Collecting data beforehand for a successful outcome
  • Setting the stage for a neutral approach
  • Controlling the flow, not the content

Developing your meeting agenda

  • Preparing for different types of meetings
  • Interviewing stakeholders
  • Applying critical planning and analysis techniques
  • Predicting potential meeting dysfunction

Facilitating the Meeting

Opening and closing: a key to great meetings

  • Making an assertive start
  • Establishing ground rules
  • Transitioning to meeting objectives
  • Achieving the meeting outcomes
  • Closing at the appropriate juncture

Active listening

  • Managing individual and group emotions
  • Listening for emotional content
  • Restating and reframing for clarity
  • Turning active listening into facilitative questions

Facilitative questioning techniques

  • Creating a great starting question
  • Guiding meeting context through questions
  • Progressing from indirect to direct inquiries
  • Crafting questions that adjust attitude

Facilitating to Consensus

Building consensus

  • Consensus vs. agreement
  • Moving from simple to super-majority consensus
  • Accelerating the process through the five-finger consensus
  • Identifying disagreement levels and mapping matching interventions
  • Recognizing when consensus can fail

Tools to maintain and build consensus

  • Clarifying communication with the Delineation Tool
  • Identifying strengths and weaknesses of participant viewpoints
  • Synthesizing the best solution

Advanced Facilitative Techniques

Creating a highly productive climate

  • Identifying passive indicators
  • Managing aggressive behaviors
  • Ensuring assertive balance
  • Finding your continuum position

Dealing with difficult people

  • Surfacing group dysfunction
  • Resolving problem attendee behavior
  • Quantifying the typical dysfunctional behaviors

Creating Your Action Plan for Facilitation

  • Closing and completing the facilitative cycle
  • Implementing checklists to support complete and timely follow-up
  • Developing a personal facilitative action plan
 
http://www.learntree.com/courses/905pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Facilitation Skills Tuition

Maximizing Results of Meetings and Business Discussions
 
Course: 905   Type: RealityPlus   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,350 10-Day Pass
$ 1,670 Training Passport
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 40%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learntree.com/courses/905pf.htm