1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Service Transition

 
Course: 992   Type: Course Workshop   Duration: 3 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam
  • Outline key activities for Service Transition processes in the context of the Service Lifecycle
  • Enhance the quality of IT service provision within an organization
  • Measure Service Transition processes using critical success factors and key performance indicators

Course Benefits

Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimize the Service Transition processes and gain the skills required to take the ITIL Intermediate Qualification: Service Transition Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Transition Certificate. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop

In this course, you gain knowledge of the Service Transition processes. Workshops include:
  • Evaluating Service Transition criteria for a service and business environment
  • Developing a Change Management process for introduction of a new service
  • Establishing stakeholder management strategies
  • Developing and justifying test strategies for new services in a variety of business environments
  • Specifying tool requirements and implementation success criteria

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Mar 4 - 6, 2009
 Washington, DC (Reston, VA)
Mar 11 - 13, 2009
 New York
Mar 18 - 20, 2009
 Los Angeles
Mar 25 - 27, 2009
 Ottawa
Mar 25 - 27, 2009
 Washington, DC (Rockville, MD)
Apr 8 - 10, 2009
 Washington, DC (Reston, VA)
Apr 15 - 17, 2009
 New York
Apr 22 - 24, 2009
 Washington, DC (Rockville, MD)
Apr 29 - May 1, 2009
 Toronto
May 13 - 15, 2009
 Washington, DC (Alexandria, VA)
May 20 - 22, 2009
 Chicago (Schaumburg)
Jun 10 - 12, 2009
 Washington, DC (Reston, VA)
Jun 17 - 19, 2009
 New York
Jun 24 - 26, 2009
 Ottawa
Jun 24 - 26, 2009
 Washington, DC (Rockville, MD)

For complete schedule, please visit www.learningtree.com
 
http://www.learntree.com/courses/992pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Service Transition

 
Course: 992   Type: Course Workshop   Duration: 3 Days
 
 
Course 992 Content
 

Introduction and Overview

  • Purpose and goals
  • Linking Service Transition to other ITIL lifecycle stages
  • How Service Transition creates business value
  • Service Transition principles: the concept of service and the role of utilities and warranties

Key Principles of Service Transition

  • Examining all of the services, their utilities and warranties
  • Establishing a formal policy and common framework for implementation of all required changes
  • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
  • Anticipating and managing course corrections
  • Ensuring involvement of Service Transition requirements throughout the lifecycle

Primary ITIL processes within Service Transition

Change Management

  • Managing changes in a controlled and consistent manner with minimum disruption: The Seven Rs
  • Maintaining standardized methods for efficient and prompt handling of all changes
  • Optimizing business risk

Service Asset and Configuration Management

  • Identifying, controlling and accounting for service assets and CIs
  • Recording all changes in the Configuration Management system

Knowledge Management

  • Enabling informed decision making with a Service Management Knowledge System (SKMS)
  • The Data-Information-Knowledge-Wisdom structure

Release and Deployment Management

  • Assembling and positioning all aspects of services into production
  • Establishing effective use of new or changes services
  • Delivering changes at optimized speed, risk and cost

Other considerations

  • Transition planning and support
  • Service Validation and Testing: the Service V Model
  • Evaluating performance vs. expectations

Common Service Transition Operational Activities

  • The nature, purpose and value of supporting Service Transition activities
  • Managing communications and commitment
  • Managing organizational and stakeholder change
  • Stakeholder Management
  • The role and requirements of Service Transition in other ITIL processes

Organizing for Service Transition

  • Roles and responsibilities
  • Applying Service Transition to multiple circumstances
  • Identifying the organizational context

Technology-Related Issues

  • Defining technology and tool requirements
  • Analyzing the technology requirements for the elements of Service Transition
  • Supporting Service Transition through technology
  • Integrating Service Transition into the entire lifecycle
  • Matching technology to the organizational situation

Implementing and Improving Service Transition

  • The challenges facing Service Transition
  • Identifying CSFs and risks that affect the viability of new and changed services
  • Establishing critical success factors and key performance indicators (KPIs)
  • Estimating benefits and risks for new or changed services
  • Incorporating external factors into the analysis
 
http://www.learntree.com/courses/992pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Service Transition

 
Course: 992   Type: Course Workshop   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,350 10-Day Pass
$ 1,670 Training Passport
$ 1,625 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Pre-course reading required
  • Approximately 1 hour of home study each evening
  • Course fee includes the ITIL Intermediate Qualification: Service Transition Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 45%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,625 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learntree.com/courses/992pf.htm